Last Modified: June 6, 2025
The terms and conditions set out below apply to online orders for the supply of food and drink products by Rose’s Pub, submitted via our online ordering facility at rosespubky.com (Online Ordering Service). The Online Ordering Service is operated by Rose’s Pub.
The use of the Online Ordering Service is governed by these terms. By clicking a button on your device, submitting an Order, or accessing the Online Ordering Service, you accept and are bound by these terms.
You may browse the Online Ordering Service and submit Orders as a guest.
To place an Order, you must specify:
Please check all details and correct any errors before submitting, as we process Orders immediately. Orders cannot be canceled or varied except as allowed under clause 6. We reserve the right to refuse any Order.
When ordering for later in the day, choose a Pick-up Time (estimated collection time) within the Designated Restaurant’s opening hours. If no time is selected, we’ll provide the earliest possible time upon clicking “Pay Now.” Orders must be collected at the Pick-up Time, as we prepare products in anticipation of your arrival.
Published prices on the Online Ordering Service apply. We may refuse an Order or adjust the price if a software malfunction or interference occurs.
Payment is required at the time of Order submission using an approved method. Payments are processed immediately and debited per your card/account provider’s timeframe. If payment authorization fails, the Order won’t be processed. We use a third-party payment provider to securely process and store payment details, without storing your credit/debit card information on our servers.
You may cancel or change your Order up to 30 minutes before the Pick-up Time by contacting us at (502) 803-1140. No changes or cancellations are accepted within 30 minutes of the Pick-up Time. If allowed, original payments are processed, and refunds are determined per clause 9.
If we cannot fulfill your Order due to unforeseen circumstances or product unavailability, we’ll contact you to cancel or vary the Order. We’ll aim to resolve issues before or at the Pick-up Time, offering:
Refunds are handled per clause 9.
Arrive at the Designated Restaurant at the Pick-up Time and provide the Order name. Present Order confirmation or identification. We aim to have Orders ready, but high demand may cause slight delays. Orders collected more than 10 minutes late may not meet our quality standards, and no replacements or refunds will be provided.
Submit complaints via our contact page within 48 hours of the Pick-up Time. We’ll review and respond promptly. Refunds are at our discretion (subject to legal obligations) and processed within 5 business days of approval.
Orders are for direct-to-customer, private consumption only. You must collect Orders in person and not resell or resupply products. We may refuse Orders we believe involve third-party delivery services, without refund.
We strive for accurate product details but accept no liability for errors. Contact the Designated Restaurant with concerns before ordering. We exclude liability for loss or damage from using the Online Ordering Service or consuming products, except where caused by our willful acts, subject to legal rights.
Orders require your full name, email, phone number, and payment information. By submitting, you agree to our Privacy Policy for collecting and using your information.
We may revise these terms by publishing updates on the website, effective upon your next visit. If you disagree, stop using the Online Ordering Service and delete your account.
Effective as of March 31, 2025
In order to reserve your luxury vehicle from Rose’s here in Frankfort, Kentucky, we require a 35% deposit at the time of booking. This deposit is non-refundable and non-transferrable. We accept Visa, MasterCard, Discover, American Express, Checks, Money Orders, or Cash.
The final payment must be paid by the service date. Accepted payment methods include:
Overtime is paid directly to the chauffeur in CASH ONLY before overtime status, at $250 per hour in 1-hour increments.
To cancel, call 502.803.5243 and send a cancellation letter to roseanna_k@yahoo.com. Only the reservation holder can cancel.
We’ll confirm receipt of your cancellation. If within the timeframe, only the deposit and prior payments are forfeited. Late cancellations incur the full balance, charged to the provided credit card. Deposits and payments are non-refundable and non-transferable.
You verify that pick-up date, times, locations, vehicles, and billing information are correct. Downgrading or shortening services is not allowed. Only the reservation holder can modify pick-up times, locations, destinations, vehicle upgrades, or overtime, finalized 72 hours prior. Unagreed written changes are invalid.
Delays due to Acts of God, traffic, or weather may occur. We’ll aim for on-time pick-ups, adjusting drop-off times to compensate for delays. If conditions are too dangerous, we’ll terminate the service and refund all payments within 2 weeks by company check.
Vehicles are inspected and camera-equipped. Customers are liable for damages (minimum $250), including repair costs and 80% of lost revenue if the vehicle is out of service. No smoking or narcotics are allowed—violations result in trip termination without refund.
Customers hold Rose’s harmless for wrongful use consequences. Clean-up fees are $100 for excessive trash/fluids and $250 minimum for regurgitation, regardless of self-cleaning attempts. Chauffeurs may terminate trips for rule violations or safety risks, without refund.
Rose’s may charge your credit card for damages or unpaid fees. You waive claims against Rose’s for injury, loss, or damage, except for willful misconduct or gross negligence. We’re not liable for lost or damaged personal property. We may terminate rentals for non-compliant conduct, without refund.
If a vehicle breaks down, we’ll attempt to provide a replacement. No refund is due if you refuse a replacement. If none is available, a pro-rated refund applies. We may subcontract in emergencies. We’re not responsible for customer itineraries post-pick-up. You agree to pay all fees and damages. Unpaid balances incur a 2% monthly charge, plus attorney/collection fees if pursued.