Rose's Pub Terms & Conditions

Last Modified: June 6, 2025

Online Ordering Terms

The terms and conditions set out below apply to online orders for the supply of food and drink products by Rose’s Pub, submitted via our online ordering facility at rosespubky.com (Online Ordering Service). The Online Ordering Service is operated by Rose’s Pub.

The use of the Online Ordering Service is governed by these terms. By clicking a button on your device, submitting an Order, or accessing the Online Ordering Service, you accept and are bound by these terms.

1. Accessing the Online Ordering Service

You may browse the Online Ordering Service and submit Orders as a guest.

2. Placing Orders

To place an Order, you must specify:

  • Ordered Products: The food and drink products you want to order.
  • Designated Restaurant: The restaurant where you will collect your Order.
  • Pick-up Time: The estimated collection time for the Order.
  • Payment Information: Your payment details.
  • Other Details: Any additional information required to finalize your Order.

Please check all details and correct any errors before submitting, as we process Orders immediately. Orders cannot be canceled or varied except as allowed under clause 6. We reserve the right to refuse any Order.

3. Selecting a Pick-up Time

When ordering for later in the day, choose a Pick-up Time (estimated collection time) within the Designated Restaurant’s opening hours. If no time is selected, we’ll provide the earliest possible time upon clicking “Pay Now.” Orders must be collected at the Pick-up Time, as we prepare products in anticipation of your arrival.

4. Prices

Published prices on the Online Ordering Service apply. We may refuse an Order or adjust the price if a software malfunction or interference occurs.

5. Payment

Payment is required at the time of Order submission using an approved method. Payments are processed immediately and debited per your card/account provider’s timeframe. If payment authorization fails, the Order won’t be processed. We use a third-party payment provider to securely process and store payment details, without storing your credit/debit card information on our servers.

6. Changes & Cancellations by You

You may cancel or change your Order up to 30 minutes before the Pick-up Time by contacting us at (502) 803-1140. No changes or cancellations are accepted within 30 minutes of the Pick-up Time. If allowed, original payments are processed, and refunds are determined per clause 9.

7. Changes & Cancellations by Us

If we cannot fulfill your Order due to unforeseen circumstances or product unavailability, we’ll contact you to cancel or vary the Order. We’ll aim to resolve issues before or at the Pick-up Time, offering:

  • A replacement item of similar value.
  • A partial refund for unavailable items.
  • A full refund for canceled Orders.
  • Other compensation we deem appropriate.

Refunds are handled per clause 9.

8. Collecting Your Order

Arrive at the Designated Restaurant at the Pick-up Time and provide the Order name. Present Order confirmation or identification. We aim to have Orders ready, but high demand may cause slight delays. Orders collected more than 10 minutes late may not meet our quality standards, and no replacements or refunds will be provided.

9. Refund Policy

Submit complaints via our contact page within 48 hours of the Pick-up Time. We’ll review and respond promptly. Refunds are at our discretion (subject to legal obligations) and processed within 5 business days of approval.

10. No Resale or Third-Party Providers

Orders are for direct-to-customer, private consumption only. You must collect Orders in person and not resell or resupply products. We may refuse Orders we believe involve third-party delivery services, without refund.

11. Disclaimers

We strive for accurate product details but accept no liability for errors. Contact the Designated Restaurant with concerns before ordering. We exclude liability for loss or damage from using the Online Ordering Service or consuming products, except where caused by our willful acts, subject to legal rights.

12. Your Information

Orders require your full name, email, phone number, and payment information. By submitting, you agree to our Privacy Policy for collecting and using your information.

13. Variations

We may revise these terms by publishing updates on the website, effective upon your next visit. If you disagree, stop using the Online Ordering Service and delete your account.

Luxury Vehicle Rental Policy

Effective as of March 31, 2025

Deposit

In order to reserve your luxury vehicle from Rose’s here in Frankfort, Kentucky, we require a 35% deposit at the time of booking. This deposit is non-refundable and non-transferrable. We accept Visa, MasterCard, Discover, American Express, Checks, Money Orders, or Cash.

How to Pay Your Balance

The final payment must be paid by the service date. Accepted payment methods include:

  • Kentucky Bourbon Distillery Tour Rental Services: Personal check 21 days before the service, or Cash, Money Order, or Certified Cashier’s Check on the day of service. Notify us in advance for credit card payments.
  • All Party Rental Services: Personal check 21 days before the service, or Cash, Money Order, or Certified Cashier’s Check on the day of service. Notify us in advance for credit card payments.
  • Convenience Fee: A 3% fee applies for credit card payments.

Overtime is paid directly to the chauffeur in CASH ONLY before overtime status, at $250 per hour in 1-hour increments.

Cancellation Policy

To cancel, call 502.803.5243 and send a cancellation letter to roseanna_k@yahoo.com. Only the reservation holder can cancel.

  • Kentucky Bourbon Distillery Tour Rental Services: Cancel no later than 14 days before service.
  • All Party Rental Services: Cancel no later than 14 days before service.

We’ll confirm receipt of your cancellation. If within the timeframe, only the deposit and prior payments are forfeited. Late cancellations incur the full balance, charged to the provided credit card. Deposits and payments are non-refundable and non-transferable.

Changes to Your Reservation

You verify that pick-up date, times, locations, vehicles, and billing information are correct. Downgrading or shortening services is not allowed. Only the reservation holder can modify pick-up times, locations, destinations, vehicle upgrades, or overtime, finalized 72 hours prior. Unagreed written changes are invalid.

Delay Policy

Delays due to Acts of God, traffic, or weather may occur. We’ll aim for on-time pick-ups, adjusting drop-off times to compensate for delays. If conditions are too dangerous, we’ll terminate the service and refund all payments within 2 weeks by company check.

Damage Policy and Fees

Vehicles are inspected and camera-equipped. Customers are liable for damages (minimum $250), including repair costs and 80% of lost revenue if the vehicle is out of service. No smoking or narcotics are allowed—violations result in trip termination without refund.

Customers hold Rose’s harmless for wrongful use consequences. Clean-up fees are $100 for excessive trash/fluids and $250 minimum for regurgitation, regardless of self-cleaning attempts. Chauffeurs may terminate trips for rule violations or safety risks, without refund.

General Rental Information

Rose’s may charge your credit card for damages or unpaid fees. You waive claims against Rose’s for injury, loss, or damage, except for willful misconduct or gross negligence. We’re not liable for lost or damaged personal property. We may terminate rentals for non-compliant conduct, without refund.

If a vehicle breaks down, we’ll attempt to provide a replacement. No refund is due if you refuse a replacement. If none is available, a pro-rated refund applies. We may subcontract in emergencies. We’re not responsible for customer itineraries post-pick-up. You agree to pay all fees and damages. Unpaid balances incur a 2% monthly charge, plus attorney/collection fees if pursued.